Aller IT søker IT supporter
Aller IT is a Nordic IT organization within the Aller Group. We deliver IT services to our 2.500 colleagues throughout Denmark, Sweden, Norway and Finland. The IT Service Desk team is responsible for providing excellent user experience and IT support to the organization. We work as a virtual team and we are physically placed in Denmark, Sweden, Norway and Finland. You will be placed at our office in Oslo.
We are in the middle of a transformation journey and with a lot of exciting and challenging topics on our agenda, we are now looking to strengthen our team. We deeply believe in acting and working as a team to support the business in the best possible way. We believe in an open and honest dialogue, we are committed to learn from our mistakes and to continue developing our services and ourselves.
About the job
You will be providing our users with excellent local IT support at the office where you are located, but at the same time you will also take part of a Nordic team where we help each other out and solve tickets across borders. We support our users on both Windows and Mac and you will be handling 1st and 2nd level tickets.
About the team and your manager
The Service Desk team consist of approx. 16 dedicated employees. You will be reporting to the Service Desk Teamlead. You can expect a dedicated and passionate leader, who is committed to your development and professional growth. You will be given a great level of freedom.
We believe in bringing ideas to execution. What good is an idea if it remains an idea? Join us and turn your ideas into something real. Let’s experiment, fail, succeed, learn and grow together!
As a person, you’re curious and enjoy learning new stuff, which you can quickly translate into real world use cases that benefits our business and your colleagues. You’re great at what you do, but equally importantly you have a natural flair for service and you can put yourself in the user’s spot. You have a great sense of urgency and you get things done.
We expect you’re experienced within these areas:
• Windows 10
• Office 365
• Active Directory
• ITIL Service Management and Service Now
• Experience working in a Nordic/International team is a plus
• Exciting technical challenges
• Focus on professional and personal development and training
• A unique position in a flat organization, where you get to make a great impact
• Great colleagues, benefits and great offices
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